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Technology will continue to evolve at breakneck speed. The “edge” of leading-edge technology keeps moving further and more over the horizon.

What was before “nice to own technology” that are now actually becoming mandates to staying competitive. Its mandatory to stay relevant in one’s business segment.

Businesses look at the newest and greatest solutions that are real, and either being driven by the demands of their customers. Or will need to further optimize their business operations to be competitive.

Most restaurants have adopted some extent of smart kitchen technology. To lower costs, simplify operations, and offer primitive problem solutions. (Identify issues before they become problems).

Kitchen appliances are incredibly even more energy saving.

Smart refrigerators is now able to provide alerts when inventory that is specific are receiving low or just around to expire. Imagine a drink that is soft that can alert you of a concern before soda quality is compromised for the customers.

Or, a kitchen cooler helping you discover of a worsening cooling problem. Before it impacts thousands of dollars of your valuable food inventory.

Customer facing technologies have revolutionized the entire restaurant industry. They provide a fresh level of engagement for the customers.

Mobile order apps, self-ordering kiosks, and food delivery networks offer ultra-convenience for customers.

Research shows how these new technologies improve the total customer experience. While setting up new revenue streams for restaurants.

  • Nearly 50% of all customers would visit a restaurant more regularly if kiosks were available
  • Kiosks increase dine-in ticket sales by 5-10%
  • 45% of consumers say that offering an ordering solution that is mobile is a must. And loyalty programs would encourage them to utilize online ordering services more regularly
  • Orders placed via smartphone and apps that are mobile will become a $38 billion industry by 2020

But what’s next?

In addition to delighting your visitors, these technologies that are new gathers data and insights. And it gives an understanding of your customers. Information that you have today can be used to better engage, invent, and reward them. But this is simply the tip of the iceberg!

New functionality will enable you to know and build relationships with your visitors like no time before.

These technologies take on deeper analytical and cognitive capabilities. The level of interaction with a customer would be unprecedented.

  • Giving personalized suggestions based on buying behaviors, lifestyle, and machine learning
  • Intuitive apps with ability for conversation. Tell the app what you want and the app does the rest
  • Problem-solving capabilities to resolve issues and delight customers

But don’t wait

Artificial Intelligence (AI) and functionality that is cognitive is evolving quickly. You want to be ready yesterday – and Applova will be here to help.

With a full suite of Mobile Order-Ahead apps and Self-Service Kiosk solutions. Applova could get you willing to capitalize on this next wave of customer engagement.


Originally published July 8, 2019, Updated August 26 2019

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