Touchscreen Kiosks are the new way of ordering. It has got an amazing way to upsell and increase the average check-size of a customer. Touchscreen kiosks increase sales throughput during peak times.
Self-serve kiosks offer numerous benefits to both the customer and the merchant. Implementing a self-order kiosk helps merchants streamline and simplify the ordering process, resulting in happier customers. So kiosk manufacturers in the game offer more affordable options, even smaller quick service restaurants, cafes, "Mom & Pop" restaurants, and food trucks can take advantage of the competitive edge kiosks give restaurants for a fraction of the cost.
Business Insider estimates that orders placed via smartphone and mobile apps will become a $38 billion industry by 2020. Yet according to the Forbes study, only 26 percent of restaurants surveyed had mobile ordering apps.