Technology is designed to make our lives much simpler. Mobile apps, artificial intelligence, smart tech, self-ordering are the buzzwords of today’s world. These buzzwords have a significant impact on restaurants. Thousand of restaurants are already using technology for their day-to-day operations- from smart POS, emails, entertainment, Wi-fi. Reason for offering technology is mainly to speed up restaurant’s processes and improve customer experience- to help restaurants to achieve their overall goal.
According to a study by Deloitte, 40% of customers prefer to order online, while McKinsey expects this number to eventually reach up to 65% in the following years.
Originally published October 21, 2019