During the unprecedented time of crisis, COVID-19 was also destabilizing the foodservice economy.
Termini Brothers Bakery too was challenged. Termini Bros. is known to maintain a superior customer service but their challenges included how to operate their retail stores while keeping their customers and employees safe. They did not want to have customers wait outside the store or place phone orders as it would not give customers the shopping experience they were used to. Termini Brothers Bakery had an online setup for shipping nationwide which takes days and delivery charges. This did not meet the needs of their local customer network because some of the temperature-sensitive or perishable goods were not suitable for shipping.
Termini Bros. pivoted quickly during COVID-19, flexing the power of Applova’s digital ordering and delivery!
Termini Bros. wanted to comply with the safety and health protocols while maintain a superior customer service. They also wanted a solution compatible with their Clover POS system. Applova was the perfect technological partner so they launched during a busy holiday weekend and Applova helped to get them up and running with no customer impact.
Applova’s app, curbside pickup and delivery reduced friction and increased access to their customers. This previously not possible, so Termini Bros. was thrilled to roll-out this solution.
“Applova has allowed us to save significantly on our time and development budget. The 'ramp-up' time was minimal.
Applova was already integrated to our Clover POS system and our employees were familiar with the platform so we were able to process orders with minimal training. It also was very easy to make immediate changes to the online store on the backend.
With delivery, we have complete control to set delivery fees, order minimums and serviced zip-codes with a click of a button. Our customers found Applova ordering fast, intuitive and easy to use. Applova's team has been wonderful. They have been very responsive to all our needs and has created tools that will allow us to run our business more efficiently!”
Lauren Termini
Business Development Manager at Termini Brothers Bakery
Termini Bros. is extensively promoting their new app, curbside ordering and delivery services to their local network on TV and social media. Customers continuously ordered from Termini Bros. and helped them generate comparable sales during a time where that would have been impossible and saved money.
ABC Philadelphia news mentions how determined the Termini brothers were to transform their business to thrive despite the chaos pivot and not give up. They launched their own app with delivery service and chose Applova to be their technology partner in doing so.
About Termini Brothers Bakery
A family owned humble bakery, commenced in 1921, located in the heart of South Philadelphia. Today, the third generation continues the tradition that their grandfather and father entrusted to them If you are around Philadelphia, please your taste buds with Termini Bro’s killer Cannoli online and get them straight to your doorstep or curbside pickup here: Order Now (Requires no app download)
Or Download Termini Brothers Bakery on Google Play or App Store
About Applova
Applova specializes in order-ahead technology for businesses of all sizes.
Applova Benefits
- Opens New Sales Channel
- Increase orders and sales
- Enhances Shopping Experience
- Reduces Labor
- Shortens Transaction Processing
- Enhances Customer Loyalty