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T4 Café (Li Cha Tea) Northridge, CA
Cutting Wait Times and Boosting Sales with Applova’s Self-Serve Kiosk
About the business
T4 Café (Li Cha Tea) in North Richland Hills, Texas, is a popular bubble tea and café concept known for its refreshing drinks, quick bites, and cozy atmosphere. Owned and operated by George, the café serves a diverse crowd of students, office workers, and locals who stop by for a quick, flavorful drink.
With strong midday rushes and limited counter space, George needed a way to keep the lines moving without overstaffing.
The Challenge
Before implementing Applova, T4 Café faced a common pain point: long lines during peak hours.
- One cashier would be completely tied up taking orders.
- Customers waited too long — some even left before ordering.
- Labor costs stayed high, with front-of-house staff under constant pressure.
“We’d get a line out the door,” George recalled. “People were waiting too long to decide, and one cashier was stuck the whole time. It slowed everything down.”
The Solution
George decided to implement Applova’s Self-Serve Kiosk, about six months ago — and the results were immediate.
The setup was effortless: “It was seamless and straight forward,” he said. “Just a quick and simple application.”
Customers quickly embraced the new system, enjoying the ability to browse the menu, customize drinks, and check out without waiting in line.
The Results
The benefits were clear from the very first month:
10–15% Labor Cost Reduction
Fewer staff hours spent taking orders meant significant savings.
20% Increase in Average Ticket Size
Visual menus and on-screen suggestions encouraged customers to try more items or add toppings.
Shorter Wait Times & Happier Guests
Customers could order and pay at their own pace, avoiding bottlenecks at the counter.
George said.
“Customers come in, order something really quick, and that’s it,”
“They love how fast and simple it is.”
Why It Worked
Plug-and-Play Setup — installed and running within minutes
Improved Throughput — faster service during rush hours
Upselling Made Easy — customers naturally explore more options
Labor Efficiency — one cashier can now focus on fulfillment, not order-taking
Better Guest Experience — no lines, no frustration
“After a month, we saw a 10–15% drop in labor costs and a 20% jump in ticket size,”
said George.
Results Snapshot
A quick look at the key metrics from Café D'arte.
| Metric | Impact |
|---|---|
| Labor Cost | Decreased by 10–15% |
| Average Ticket Size | Increased by 20% |
| Implementation | Seamless & instant |
| Customer Feedback | “Fast, simple, and easy to use” |
| Owner Feedback | “No reason not to do it” |
"It's been great — no reason not to do it. After seeing how smooth it runs, I'm really glad I did. And honestly, Applova's team has been amazing — they treat you with respect and make you feel like a valued customer."
George
Owner, T4 Café (Li Cha Tea)
For T4 Café, Applova’s Self-Serve Kiosk turned long lines into smooth flows, boosted average ticket size, and reduced labor costs — all in just a few weeks.
Fast, friendly, and frictionless — it’s the perfect solution for busy cafés that want to serve more customers without adding more staff.