I Love Mochi in Coral Ridge Mall, IA
Building a Seamless, Error-Free Customer Experience with Applova’s POS and Self-Serve Kiosks
About the business
I Love Mochi is a fast-growing quick-service concept specializing in mochi donuts, Korean corn dogs, and mochi ice cream — blending Asian-inspired flavors with the fun, colorful energy of American street food culture.
Founded by Shahana, the brand’s mission is to deliver a smooth, modern, and delightful experience for every customer — from the moment they walk in to the moment they take that first bite.
“From day one, we wanted our customers to feel comfortable and our operations to be efficient,” Shahana shared. “That’s why we built everything around Applova.”
The Challenge
Launching a quick-service business in a busy mall location meant balancing high customer volume with limited staff availability.
Shahana and her team wanted to avoid the common pitfalls many new restaurants face:
- Long wait times
- Order errors
- Labor challenges and high front-end staffing costs
They didn’t want to wait for problems to arise — they wanted to start strong.
“We didn’t want to deal with long lines or order mistakes later,” Shahana said. “So, we started with Applova kiosks and POS right from day one.”
The Solution
From opening day, I Love Mochi, was powered by Applova’s POS and Self-Serve Kiosk system, perfectly integrated to handle both in-store traffic and back-end operations.
Key features implemented:
- Self-Serve Kiosks to manage busy mall traffic
- Integrated POS System for fast order syncing and kitchen coordination
- Real-time Analytics & Reporting to track performance and sales trends
“The process was pretty straightforward and easy,” Shahana said. “Applova worked very closely with us — everything looks natural in our space.”
The Results
The impact was immediate — smoother operations, happier customers, and fewer headaches:
Virtually Zero Order Errors
The kiosk-driven process reduced human miscommunication, leading to more accurate orders.
Faster Service, Shorter Lines
Customers can order quickly on-screen, cutting down wait times even during peak mall hours.
Reduced Labor Pressure
With kiosks handling most of the front-end, fewer cashiers were needed, lowering overhead costs.
Simple Training for Staff
New employees required minimal training to use the POS or kiosk — the system is intuitive and restaurant-focused.
Real-Time Insights
Back-end analytics and reports helped Shahana make informed decisions on menu performance and inventory.
Shahana added.
“We love the reporting and analytics,”
“We can see everything in the back end — it’s amazing.”
Why It Worked
POS and Kiosk Integration from day one
Accurate Orders + Happy Guests
Strong Applova Partnership & Support
Restaurant-focused Interface — fast, intuitive, and reliable
Lower Labor Dependency — no need for multiple cashiers
“Applova has been with us since the very beginning,”
“They worked closely with us on every detail of the layout and setup.”
said Shahana.
Results Snapshot
A quick look at the key metrics from I Love Mochi.
| Metric | Impact |
|---|---|
| Order Accuracy | Nearly 100% (no major errors) |
| Wait Times | Reduced dramatically |
| Labor Savings | Fewer front-end staff needed |
| Customer Feedback | “Fast and easy ordering” |
| Implementation | Seamless – day-one integration |
| Key Feature | Real-time analytics & POS sync |
“If you really want to streamline your operations, don’t wait. Applova is the way to go. It’s easy, it works perfectly, and the team has been amazing since day one.”
For I Love Mochi, success started with choosing the right foundation. By integrating Applova’s POS and Self-Serve Kiosk system from day one, Shahana built a smooth, scalable operation that delivers delicious desserts — without the chaos.
Today, I Love Mochi runs efficiently, customers love the experience, and the team gets to focus on what they do best: spreading joy, one mochi donut at a time.